Draft for legal review — not for publication until the Company Details and Open Decisions schedules are completed and Indian counsel approves the document
Last updated: 10 September 2026
These Terms constitute an electronic record under the Information Technology Act, 2000 and applicable rules concerning electronic records. This electronic record is generated by a computer system and does not require a physical or digital signature.
The version of these Terms displayed when you create an account or complete a purchase will apply to that transaction, subject to any subsequent changes made in accordance with Section 30.
These Terms and Conditions (the “Terms”) govern access to and use of the Brewszilla mobile application, website and related services (together, the “Platform”).
The Platform is operated by Brewszilla Technologies Private Limited, a company incorporated under the laws of India, having its registered office at 777, 11th Main, Vijaya Bank Layout, Bilekahalli, Bangalore 560076 (“Brewszilla”, “Company”, “we”, “us” or “our”).
By creating an account, purchasing or using a Brew Pass or Pour Pack, joining a Circle or Going Out Plan, using chat, or otherwise accessing the Platform, you agree to these Terms and to the policies expressly incorporated into them. If you do not agree, do not use the Platform or avail any service.
Brewszilla provides technology that enables eligible users to discover breweries and venues, purchase or access digital membership benefits and Pour Packs, connect with other users, form Circles, create or join Going Out Plans, and communicate through the Platform.
Unless the checkout page expressly states otherwise:
You may use the Platform only if you are at least 21 years old or the higher minimum legal age applicable at the place of service for any Craft Beer-related purchase or redemption,
A Partner Outlet, or we may require a valid, original government-issued photo ID at any time. An age confirmation in the Platform does not replace an outlet’s ID check. A Partner Outlet must refuse alcohol service where legally required and may refuse service if an ID is invalid, appears altered, or does not match the user. Such lawful refusal does not automatically entitle the user to a refund.
You must not purchase, redeem, share, or otherwise obtain any Craft Beer-related benefit for a minor or any person who is legally ineligible to receive alcohol. Craft Beer cannot be redeemed during prohibited service hours, dry days, or other periods during which the Partner Outlet cannot lawfully serve alcohol.
You may register using an available sign-in method, including Google, Apple and a verified mobile number. You must provide accurate, current and complete information, which may include your name, date of birth, handle, profession, profile image and verified mobile number.
You are responsible for:
One person may maintain only one account unless we approve otherwise. You may not sell, transfer, lend, or share your account or allow another person to use your pass, pack, redemption code, or QR code.
We may request additional verification to prevent fraud, protect users, or comply with law.
Brewszilla may restrict simultaneous sessions, require re-verification when an account is accessed from a new device, and prevent redemptions from multiple devices where reasonably necessary to protect the account or prevent misuse.
A “verified mobile number” means only that control of the mobile number was confirmed. It does not necessarily mean that the user’s identity, age, background, employment or profile information has been independently verified
You are responsible for maintaining a compatible device, supported operating system, current version of the Platform and adequate internet connection. Mobile data, SMS and telecommunications charges imposed by third parties remain your responsibility.
Certain features use location, camera, notifications, photos, videos or device functionality. Location may be used to show nearby venues or people, calculate approximate distance, support redemption and enable an SOS message if you choose to initiate one.
Background location will be collected only where separately disclosed and permitted through the applicable device and privacy controls.
You control permissions through your device or Platform settings. Disabling a permission may prevent the related feature from working. Distances, availability and opening hours are estimates and may not be current; confirm critical information with the venue before travelling.
Our collection and use of personal data is governed by our separate Privacy Policy, which must explain location processing, profile visibility, matching, communications, retention, sharing and user rights.
The Platform may offer:
Changing modes changes the features displayed; it does not create a separate account or override these Terms.
A “Brew Pass” is a time-limited membership providing the benefits displayed on the relevant pass page at the time of purchase. Depending on the plan and availability, benefits may include expanded access to social features, selected events or launches, visibility and connection features, and a possible complimentary-pour entitlement based on contractual agreement and availability of the complimentary pour at the time of redemption.
Before payment, we will display the material commercial terms, including price, taxes where applicable, validity period, renewal terms (if any), included benefits, usage restrictions, eligible Partner Outlets and cancellation or refund terms. Your purchased-pass screen may show your name, member-since date, cycle dates, validity, unused entitlements, pause conditions and eligible Partner Outlets.
Benefits are subject to availability, capacity, location, Partner Outlet participation and any benefit-specific conditions displayed before use. Validity begins immediately upon successful activation and expires at 11:59 p.m. Indian Standard Time on the displayed expiry date.
References to “unlimited” mean no ordinary quota imposed by the applicable Brew Pass during its active cycle; fair-use, safety, anti-spam, technical and abuse-prevention controls still apply.
Where a Brew Pass includes one complimentary pour:
Pause or extension is available only when shown for the purchased plan. Any permitted duration, frequency, fee, blackout period and effect on unused benefits will be displayed before confirmation.
A Brew Pass will not automatically renew unless the checkout flow clearly discloses recurring billing and you provide the legally required authorisation. Where auto-renewal applies, you may cancel future renewal through the method shown in the Platform; cancellation does not ordinarily reverse the current active cycle.
You may pause your Brew Pass and pour pack ONLY ONCE for a maximum of 14 days. However, the customer cannot pause the Pass 14 days before its expiry
This pause is valid on Pour Packs that last longer than 15 days, i.e. Pour Packs - 10 Pours valid for 30 days, 15 Pours valid for 45 days and 20 Pours valid for 60 days
Cancelling renewal stops the next billing cycle but does not ordinarily cancel or refund the current active cycle.
Users without an active Brew Pass may receive limited access to certain functions. Current limits—for example, the number of Circles or Going Out Plans that may be created, connection requests sent, or chats initiated—will be shown in the Platform. Limits applicable to paid access will be displayed before purchase. Safety features, blocking, reporting, and grievance submission will not be treated as paid benefits.
A “Pour Pack” is a prepaid digital entitlement to redeem a specified number and size of eligible pours at the Partner Outlet or brewery group identified at checkout.
The Platform may offer 330 ml or 500 ml servings and under the pre-defined quantities such as 5, 10, 15 or 20 pours, with validity periods such as 15, 30, 45 or 60 days respectively. The exact quantity, serving size, eligible products, Partner Outlet(s), price, taxes, validity, exclusions, and redemption rules shown at checkout form part of your order and prevail over general promotional material.
Limitations -
Pour Limits may apply per day - ie once a day, 18 times a month - some Breweries or Outlets might not accept the Pour Pack redemption/consumption over a weekend starting Friday and may run this offer from Monday to Thursday. We will not reduce a material paid benefit during an already-paid cycle except where necessary for safety, law, misuse prevention or circumstances outside our reasonable control.
Unless expressly stated:
Pausing or editing a Pour Pack is permitted only if the purchased pack expressly offers that feature. The applicable effect on expiry will be shown before confirmation.
Users may hold multiple active Pour Packs. Each Pack retains its own eligible outlet, quantity, validity, and expiry date. Users may select the Pack to use before redemption. Packs cannot be merged or transferred between outlets. Redemption is limited to a max of 2 beers during one dining session for a given day, apply collectively across all active Packs.
If all locations at which an active Pour Pack can be redeemed permanently cease participation, Brewszilla will offer, as appropriate, a replacement Pack, transfer to a reasonably comparable eligible outlet, extension or proportionate refund for the unusable balance, subject to applicable law.
Prices are shown in Indian Rupees unless otherwise stated. The checkout page will disclose the total amount payable, including applicable taxes and charges, before you confirm payment.
Payments may be processed by an independent payment gateway or UPI provider under its own terms. We do not guarantee uninterrupted payment processing. An order is confirmed only after successful payment authorisation and issuance of a confirmation in the Platform.
If money is debited but an order is not confirmed, we will verify the transaction and initiate any required reversal or refund to the original payment method. Bank or payment-network processing times may apply.
Promotional prices, referral benefits and discount codes are subject to their stated period, eligibility, usage limit and exclusions. We may cancel benefits obtained through error, manipulation, duplicate accounts, self-referral, payment reversal or fraud.
An order is accepted only when successful payment is confirmed and the entitlement is issued to the user’s account. An acknowledgement that payment is being processed is not order acceptance.
If a payment is reversed, charged back or determined to be unauthorised, we may suspend the corresponding unused entitlement while the matter is investigated. We will not recover value already validly paid or restrict unrelated benefits without a reasonable basis.
To redeem an entitlement, you may need to select a Partner Outlet, generate a time-sensitive QR code or redemption token, and present it for verification. A redemption is complete only when the Platform records an accepted verification.
You must:
Generating or displaying a QR code does not itself constitute redemption. Redemption occurs only when accepted verification is recorded.
If connectivity fails after a deduction but before supply, the user must notify the outlet and Brewszilla (support@brewszilla.com). Transaction logs will be used to determine whether the entitlement should be restored.
We may invalidate a compromised, duplicated, expired, or suspicious code. Where a confirmed technical error deducts an entitlement without supply, we will restore the entitlement or provide another remedy required by law after verification.
The cancellation and refund terms specific to a Brew Pass, Pour Pack, event or promotion will be shown before purchase and in the order confirmation.
Subject to applicable law:
Approved refunds will ordinarily be initiated to the original payment method within seven working days. The bank, UPI provider or payment network may require additional time to reflect the amount.
Partner Outlets are independent businesses. Their menus, products, opening hours, prices, capacity, events and availability may change. You must comply with the outlet’s lawful house rules, dress code, safety requirements, service policies and closing times.
Access to events, New Year programmes, brew launches and food-menu launches may be limited, first-come-first-served, age-restricted, ticketed or subject to separate terms. A Brew Pass provides access only as specifically described; it does not guarantee admission, seating, inventory or service.
Brewszilla is not responsible for an outlet’s acts or commissions merely because the outlet is listed on the Platform. However, this does not limit responsibility imposed on us by applicable law for services that we ourselves provide.
Venue descriptions, maps, distance, opening hours, menus, ratings, images and other listing information may be supplied by venues, users or third-party providers. We aim for accuracy but do not warrant that every listing is complete or current.
“Amount saved” or similar figures are estimates based on displayed reference prices and recorded redemptions. They are informational, may exclude taxes, offers or price changes, and are not a promise of guaranteed financial savings.
Reviews must reflect genuine experience. We may label, reject or remove fraudulent reviews, incentivised without disclosure, abusive, irrelevant or otherwise breach these Terms.
Users must not review a venue they have not genuinely visited or submit multiple reviews intended to manipulate the venue’s rating.
Buddy features may use information you provide—including identity, relationship status, interests, preferences, profile photographs, approximate location and Platform activity—to display profiles or suggest possible connections, subject to your settings and our Privacy Policy.
Suggestions such as “People You Might Like” or “People Nearby” are not endorsements, identity verification, compatibility guarantees or safety assurances. Approximate distance must not be used to track, harass, or locate another person without consent.
You are responsible for deciding whether to connect, chat, or meet. Use caution, protect personal information, meet in public, tell a trusted person about plans and arrange independent transport.
Brewszilla does not guarantee that profile information, photographs, relationship status, profession, interests or other user-supplied information is accurate.
A Circle is a user-created group. A creator may name the Circle, invite or approve eligible connected users, manage circles and remove members. Creating or joining a Circle does not create an employment, partnership, agency, fiduciary, or formal association with Brewszilla.
A Circle may include an Admin and Members. The Admin creates the Circle and controls its ownership, manages invitations, approvals, and members. Members may view previous Circle messages where message history is enabled. If the admin leaves, ownership cannot be transferred to anyone; otherwise, Brewszilla may transfer ownership or close the Circle.
Blocking a member restricts direct interaction but may not automatically remove either user from a shared Circle. A removed member loses access to future Circle activity, although their previous messages and content may remain visible.
Circle creators and administrators must exercise controls fairly and lawfully. Circles must not be used for illegal activity or unauthorised commercial promotion.
We may remove a Circle, administrator or member where reasonably necessary for safety, legal compliance or enforcement of these Terms.
A Going Out Plan is a user-created social plan, not an event organised, hosted, supervised or guaranteed by Brewszilla unless expressly identified as an official Brewszilla event.
The host may choose a venue, date and time, capacity, description and audience (such as everyone, connections or a specific Circle). Prospective participants may request to join. The host may accept or decline requests, and accepted users may enter a private group chat. If capacity is reached, the Platform may offer a waitlist.
Hosts must keep plan information accurate, honour the displayed capacity, manage requests responsibly, communicate material changes, and cancel a plan if it will not proceed. Participants must behave respectfully and comply with venue rules. Acceptance into a plan does not guarantee entry, seating, service, or personal compatibility.
Hosts should not collect participation fees, sell tickets, operate commercial events or represent that a Plan is sponsored by Brewszilla unless expressly authorised
Users meet entirely at their own discretion. Brewszilla does not conduct continuous identity or background checks and is not responsible for supervising meetings. Nothing in these Terms limits liability that cannot lawfully be excluded.
Brewszilla does not split, collect, guarantee, or recover venue bills between users. Each user is responsible for their own purchases unless the participants agree otherwise independently.
Participants are responsible for arranging their own transport. No user should pressure another user to travel with them, disclose a private address or consume alcohol.
The Platform may support individual, Circle and Going Out group chats. You must not use communications to spam, solicit unlawfully, threaten, harass, deceive, impersonate, distribute malware, share another person’s private information, or send illegal or non-consensual sexual content.
Users should not assume that another user will keep messages, images, or information confidential. Users must not screenshot, record, republish, or distribute another person’s private communications for harassment, exploitation, or another unlawful purpose.
Leaving a chat or deleting an account may not remove copies of messages already delivered to other participants.
You must not use chat to send unsolicited sexual or explicit messages, continue contacting someone after they have refused or asked you to stop, impersonate another person, commit financial fraud, request passwords or OTPs, send malicious links, threaten or blackmail anyone, or share intimate images without the person’s consent.
Users may report messages or accounts to Brewszilla’s moderators. Reported content may be reviewed, preserved and acted upon in accordance with these Terms, our Community Guidelines and applicable law.
We do not routinely pre-approve private communications. We may preserve, restrict, review or disclose content where permitted or required by law, in response to a valid complaint, to investigate abuse, or to protect users and the Platform. Use blocking, reporting and privacy controls where appropriate.
In case a user has been reported, strict action against such users will be taken as per the laws of the state government based on the content posted.
“User Content” includes profile information, photographs, reviews, Circle details, Going Out Plans, messages, feedback and other material submitted through the Platform.
You retain ownership of your User Content. You grant Brewszilla a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, format, adapt and display that content only to operate, secure, improve and promote the Platform in accordance with your visibility choices and our Privacy Policy. This licence ends when the content is deleted, except for lawful retention, backups, evidence, content shared with others that they retain, and anonymised data.
You confirm that you have all necessary rights and permissions for the User Content and that it does not violate law, intellectual-property rights, privacy, publicity or these Terms.
You must not:
Drink responsibly. Do not drink and drive. Arrange safe transport and follow medical advice relevant to you. Brewszilla does not provide medical, security, transport or emergency-response services.
A Partner Outlet may reduce or stop service even where the user has unused entitlements if continued service would be unlawful or unsafe.
The optional SOS feature is a communication aid only. It may depend on device permissions, GPS, connectivity, third-party messaging and the accuracy of emergency-contact details. It does not contact police, ambulance or other emergency services unless the screen expressly says so. In an emergency, contact the official local emergency service directly.
You may report users, content, chats, Circles, Plans or transactions using the in-app tools or support@brewszilla.com. We may investigate and take proportionate action, including warning, limiting visibility or features, removing content, cancelling suspicious benefits, suspending or terminating accounts, preserving evidence, or notifying competent authorities where permitted or required by law.
We may use automated tools and human review to detect fraud, spam and safety risks. Moderation is not a guarantee that all misconduct will be identified or prevented.
Where required by applicable law, our grievance officer details and complaint process appear in section 28.
The Platform, software, interface, branding, trademarks, designs, databases and Brewszilla-created content are owned by or licensed to Brewszilla. Except for the limited right to use the Platform personally under these Terms, no rights are transferred to you.
Subject to these Terms, Brewszilla grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for your personal, non-commercial use. You may not copy, modify, distribute, sell, publicly display, frame or commercially exploit our materials without prior written permission.
Partner Outlet names, logos, menus and images may belong to the relevant Partner Outlet or its licensors. Their appearance does not transfer any rights to the user.
The Platform may link to or rely on Google, Apple, maps, payment providers, app stores, messaging apps and other third-party services. Their terms and privacy practices apply independently. Brewszilla is not responsible for changes made independently by a third-party service, but will provide legally required remedies where such changes prevent delivery of a paid Brewszilla service.
We may maintain, update or change the Platform and may add, remove or modify free features. We do not guarantee uninterrupted or error-free availability.
We may require users to install an updated version where reasonably necessary for security, legal compliance, compatibility, or redemption integrity.
For an active paid entitlement, we will not materially reduce the purchased core benefits during the paid validity period unless required for legal, safety, fraud-prevention or circumstances outside our reasonable control. If a material paid benefit becomes unavailable, section 10 applies.
We may temporarily disable individual features during maintenance, but will use reasonable efforts to avoid materially preventing redemption of an active paid entitlement.
You may stop using the Platform and request account deletion through Account Settings or
We may restrict, suspend or terminate access where we reasonably believe that you have materially breached these Terms, created a safety or legal risk, committed fraud, abused another person, misused a benefit or repeatedly violated venue rules. Where appropriate, we will provide notice and an opportunity to appeal, unless immediate action is reasonably necessary.
Termination does not erase accrued payment obligations, lawful records, unresolved disputes, or provisions intended to survive. Refund eligibility following termination depends on the reason, unused value, and applicable law; benefits cancelled for proven fraud or material misuse are not refundable except where law requires otherwise.
If a user’s account is suspended for the reasons above, they will immediately lose all entitlement to any existing/active pour packs or brew pass.
To the maximum extent permitted by law, the Platform is provided on an “as available” basis. We do not guarantee that users are who they claim to be, that a suggested connection will be suitable or safe, that a Going Out Plan will occur, or that every venue, product or benefit will remain available.
Nothing in these Terms excludes statutory consumer guarantees or any duty that cannot lawfully be excluded.
1. Brewszilla does not guarantee, represent or warrant in any manner that your use of our Services will be uninterrupted, timely, secure or error-free. We do not warrant in any manner that the results that may be obtained from the use of the Services will be as per your requirements or expectations.
2. Brewszilla does not guarantee any level of viewership of the Content displayed or the results generated but shall report/notify such activities to the Users.
3. The Services are offered purely on an “AS IS” basis. Brewszilla only provides you a license to the Platform and Brewszilla expressly states that the Services are not intended to act as a Platform for any commercial activities between the Users.
4. Brewszilla is not responsible for the conduct of any User on or off of the Service. You acknowledge and agree that it is Your responsibility to use caution in all interactions with other Users, particularly if you decide to communicate off the Service or meet in person in the partnered outlet(s).
5. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. YOU UNDERSTAND THAT BREWSZILLA DOES NOT CONDUCT ANY BACKGROUND CHECKS ON ITS USERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS USERS. BREWSZILLA MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS.
6. IN NO EVENT SHALL BREWSZILLA BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY OTHER DAMAGES RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE PLATFORM OR SERVICES; (B) UNAUTHORIZED ACCESS TO OR ALTERATION OF THE USER'S DATA; (C) ANY OTHER MATTER RELATING TO THE SERVICES; INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE PLATFORM (D) YOUR USE OF THE CONTENT.
7. BREWSZILLA SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE PLATFORM DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND BREWSZILLA’S CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OBTAINED THROUGH THE WEBSITE OR THE APP IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM OBTAINING SUCH MATERIAL AND/OR DATA.
8. Any information provided to You through the Platform, should not be treated as advertisement, promotion, an offer to sell or advice.
9. All content on the Platform (including but not limited to software) are provided without any representation. Brewszilla does not guarantee, represent or warrant in any manner that your use of our Services will be uninterrupted, timely, secure or error-free. We do not warrant in any manner that the results that may be obtained from the use of the Services will be as per your requirements or expectations.
10. Brewszilla is not responsible to You for any data that You lose either (a) as a result of accessing the Website/App, or (b) as a result of accessing part of the Service, or (c) otherwise during the course of holding an Account.
11. Brewszilla will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any causes which is beyond Brewszilla’s reasonable control.
12. Brewszilla shall not be responsible for any claims that may arise as a direct or indirect consequence of any third-party placing reliance on and acting upon the information obtained as part of the Services or Your advice to a third-party basis the content on the Platform or any other Services offered through the Platform.
ation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Third Wave does not warrant that:
(a) Platform will be constantly available;
(b) The information made available through the Services on the Platform is complete, true or accurate; or
(c) The Content on the Platform has been curated or filtered at the time it is posted onto the Platform.
Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of statutory consumer rights, or any liability that cannot legally be limited.
Subject to the preceding sentence and to the maximum extent permitted by law, Brewszilla will not be liable for indirect, incidental, special or consequential loss, loss of opportunity, or loss arising from a user’s independent interaction or meeting with another user, a Partner Outlet’s independent acts, or a third-party service.
For claims arising directly from a paid Brewszilla service, our aggregate liability will not exceed the greater of (a) the amount you paid to Brewszilla for the affected service during the six months preceding the event giving rise to the claim or (b) ₹500. This cap does not apply where prohibited by law.
To the extent permitted by law, you will indemnify Brewszilla, Its Directors and its officers and all employees against any third-party claims, losses and reasonable costs arising from your unlawful User Content, fraud, infringement of third-party rights, or material breach of these Terms. This clause does not require you to indemnify us for our own negligence, misconduct or breach of law.
For transaction support or complaints, contact:
Customer Support: support@brewszilla.com
Email: support@brewszilla.com
Telephone: 9663343113
Address: 777, 11th Main Road, Vijaya Bank Layout, Bilekahalli, Bengaluru - 560076
Support hours: 10 am – 6 pm
Where required under applicable consumer, e-commerce, information-technology or data-protection law:
Grievance Officer: Sanjay Rajendra, Director
Email: support@brewszilla.com
Telephone: 9663343113
Address: 777, 11th Main Road, Vijaya Bank Layout, Bilekahalli, Bengaluru - 560076
Please include your account mobile number or handle, order ID (if applicable), description of the issue, and supporting material. We will acknowledge and resolve complaints within the timelines required by applicable law.
You consent to receive transactional communications necessary to operate your account, orders, redemptions, safety notices and service changes by in-app notification, SMS, email or other available channel. Marketing communications will be sent only as permitted by law, and you may opt out using the provided controls. Opting out of marketing does not stop essential service messages. Consent to the Terms does not by itself constitute consent to unrelated promotional communication.
We may update these Terms to reflect changes in the Platform, business model or law. We will post the updated version and effective date and, where a change is material, provide reasonable advance notice through the Platform or registered contact details. Changes will not retrospectively remove rights already accrued. Continued use after the effective date constitutes acceptance of the revised Terms; if you do not agree, you must stop using the Platform.
Where legally required, we may periodically remind users of these Terms, the Privacy Policy and Community Guidelines.
These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction, subject always to any mandatory right of a consumer to approach a competent consumer commission, court, or authority elsewhere.
Participation in the internal grievance process is encouraged but is not a mandatory precondition where the user has a statutory right to approach a consumer commission, court, regulator or other authority directly.
Before commencing proceedings, you and Brewszilla should first attempt in good faith to resolve the dispute through the grievance process in section 28. This does not prevent either party from seeking urgent relief or using a statutory consumer-redressal mechanism.